Not every problem needs a new computer. At O.K COMPUTER we believe in diagnosing the fault properly before recommending anything, whether that's a laptop that won't power on, a desktop that's grinding to a halt, or a machine that's simply full of dust and running far too hot. We'll tell you honestly what's wrong, what it'll cost to put right, and whether a repair or an upgrade is the sensible option
1. Hardware
Cracked screen? dead drive? noisy fan? machine won't boot at all?... we'll diagnose the fault, repair it properly, and test thoroughly. No guesswork, no unnecessary part-swapping, and no surprises on the bill.
2. Software
Software troubles can be just as frustrating as hardware faults. Whether it's a Windows update that's broken something, a program that refuses to launch, drivers playing up, or a system bogged down by years of clutter, we'll track down the cause and put it right.
3. Remote Support
For remote assistance, help is only a phone call away. We use DWService, a free and open-source remote support tool, to connect to your machine (with your permission) and fix the problem while you watch. Fast, secure, and available to anyone, anywhere — no visit required.
We can help with....
- Laptops & Desktops — Diagnosis, repair and full servicing for all makes and models, old and new
- Power & Boot Issues — Failed power supplies, dead batteries, and systems that won't start or post
- Virus & Malware Removal — Clean infections, secure your system, and advise on staying protected
- Data Recovery & Backup — Retrieve files from failed or corrupted drives, then set up safe, automatic backups
- Overheating & Thermal Servicing — Full strip-down, deep clean and fresh thermal paste to stop the noise and heat
- Screens, Keyboards & Hinges — Replacement of cracked screens, worn keys, broken hinges and other tired parts
- Storage & Speed Upgrades — Hard drive to SSD or M.2 migrations, with all your data and settings carried across
- Software Troubleshooting — Crashes, failed updates, driver conflicts and stubborn programs that refuse to behave
And much more, contact us today!
Common Questions
Do you offer site visits?
Yes. if you would prefer, we do provide a call-out service to sites within a reasonable distance to Herne Bay, Kent.
Can you collect my system?
Yes. Again, As we are based in Herne Bay, we can both collect and return hardware within a reasonable distance.
How long does a repair take?
Typically two to five working days, with simple jobs often done same-day. Parts availability, how complex the fault turns out to be, and workload are the usual factors. We'll give you an honest estimate up front and keep you posted if anything changes.
Why Choose OK COMPUTER ?
Expertise: Our team of professionals has extensive experience in the IT industry, ready to tackle any challenge.
Tailored Solutions: We recognize that each client is unique, and we offer customized solutions to meet your specific needs.
Ongoing Support: We provide continuous support to ensure your IT infrastructure remains up-to-date and effective.
Whether you're a business looking to optimize your IT infrastructure or an individual seeking reliable technology solutions, OK COMPUTER is here to help. Contact us today to discover how our expertise can enhance your digital experience.